At Truth Tees, we try very hard to make sure your order is correct and arrives to you safely and quickly. However, we realize that these mistakes can happen on our end while processing your order.

 

While we certainly understand this is not convenient to you, Truth Tees will not grant a refund, credit your account, or replace a printed product unless:

 

• The product was misprinted

• The product was damaged (excluding damages during delivery)

• The product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.)

 

We have the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph and brief explanation of the problem to TruthTeesUSA@gmail.com within 30 days of delivery.

 

For clarification, we will not grant a refund, credit your account, or replace a printed product solely because:

• It was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)

• The shipping provider did not complete delivery/the delivery was late

 

In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.

 

To be eligible for a return, your item must be defective or unused and in the same condition that you received it.

 

To complete your return, we require a receipt or proof of purchase with photo for your reason.

 

There are certain situations where refunds are not granted: (if applicable)

• The item is not in its original condition and/or is damaged for reasons not due to our error.

• The item cannot be returned more than 15 days after delivery

• Proof of purchase cannot be verified

• Item has been washed, extensively worn, smell of cologne or perfume

 

Refunds: (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. The cost of shipping that was originally paid to ship your items will not be refunded.